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Frequent Questions for Newbies
- What's a PBX
- PBX stands for Private Branch Exchange -- a phone system that allows
you to manage and share multiple lines and multiple phone handsets.
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- How does a PBX work?
- Traditionally, a PBX required a expensive hardware box in each
office that provided the "brains" of the system, with wires
connecting each phone to the central hardware box. Changes and
additions to the system required a visit to the office by a specially
trained technician.
COPBX replaces the hardware box with software,
and allows a great deal more flexibility at a lower cost.
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- Is your system a PBX?
- Technically, our digital phone systems is a PBX because it can handle
multiple line and multiple phone handsets. But our system surpasses the
legacy hardware PBX systems in many ways.
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- Give me an example.
- In the old system you might have had three lines and fifteen
employees. As each new call came in, it rolled over to the next open
line until the lines were full. If a someone then tried to call you
the call would not go through; all the lines were in use. You could
buy more lines to handle the peak, but then you would likely wind up
paying for more lines than you really needed.
In our system there are as many lines as you need at all times.
If you only use 3 lines during your slow season you only pay for 3
lines. If you need 8 lines during your busy season they are instantly
available.
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- Is that it?
- That's just the tip of the iceberg. In addition to all the normal
features such as call waiting, call forwarding, and voice-mail, we
take each feature to the next level. For example, you can have
voice-mail boxes for each staff member, station, department or
function, with custom or temporary messages ("I'm on vacation, talk
to Bob if it's urgent"), -- and -- each voice-mail message is
automatically sent to your email address -- and -- you can also
view and listen to all your voice-mails from a special web page.
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