Frequent Questions for Advanced Users

What makes your PBX different?

The real essence is that your business will become more productive in two ways:

•	It can do all the things that you want a phone system to do, but could not afford before now.
•	It will enhance your productivity and quality of life in ways you haven't even dreamed of.

Seriously

That was serious. We've been so hampered by the things that a phone system could not do, that we've stopped dreaming about what it might be able to do. Here's an article to stretch your imagination.

Technically, what's the difference?

Traditionally, PBX systems were hardware based. They come in a variety of sizes and capabilities and cost from a few hundred dollars for a very basic system (actually just a set of multi-line phones with no real features) to tens of thousands of dollars for high-end features.

C_OPBX's digital phone system uses Internet (VoIP†) and computer technology along with a high speed Internet connection to provide more features at a much lower cost. Here's a partial feature list.

Give me an example of what it can do.

Here's a simple one: Some systems can retrieve the last number dialed, and a few can remember more than one. Because our system is integrated with your computer, it knows who called, what number they called from, what number they dialed to reach you, for every time the caller ever called, and much more.

What else can I do besides call them back?

Your can create a spreadsheet to show which of your departments are generating the most calls (in and out), and even which customers are calling most often.

A variation on this theme is to assign a specific phone number to each of your newspaper ads so that you can measure the response rate.

And more . . . . Call 585-2140 and we will show you,

It sounds hard to learn.

Again, being computer based solves the problem. You don't need to carry a programming "cheat sheet"; the documentation is available from every computer, and it's in English. If you have ever tried to use a phone handset screen with three short lines of text you'll appreciate this development.

† Voice over Internet Protocol